Thursday, May 26, 2005

supervisor-agent relationship: fragile

We all have our ups and downs in this company, but we have our team and our immediate supervisor to draw strength from, like one would do for a family. This kind of relationship is needed especially in a call center since our team is considered to be our family and our world.

So far we have been enjoying a wonderful relationship with our supervisor, like a friend and brother we never had (or if we do, like we missed). But sometimes, we end up crossing the line between work and personal life.

That is what had just happened yesterday. All because of a misunderstanding. Thanks to an absent-minded teammate and a personal crisis on our coach's part, just exploded. He left us in the middle of the shift and spent the rest of it brooding, I guess. Before he left, he all sent us an IM saying what a bunch of ingrates we are and we have the nerve to talk behind his back.

I was at a loss. I racked my head on what I've done now but I can't think of any. I know I've done some things that made him upset (like remarking carelessly that I wanted to be in another team) but at that time I had no idea what he was referring to.

It feels bad that it had to change this horribly. I wonder if everything would be back the way it used to?

What am I thinking? Of course not!

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